Production Support Technician
the role
We are looking to expand the capacity of our Technical Production department to support our clients, maintain completed projects to the highest standards and support internal project teams. This is a new role being created with hands-on training, office, warehouse and on-site works. The support technician will eventually be able to work independently on our helpdesk and at client sites, with the skills to carry out field servicing, troubleshooting and end-user training.
the PROFILE
Reporting to and working closely with the Support Manager, the Production Support Technician will be required to assist in managing an active support system for clients. Daily tasks will include:
Monitoring our support platform with the Support Manager
Raise, resolve and report support tickets independently
Remotely assessing and diagnosing reported issues, resolving where possible or escalating to 3rd line if required
Attending client sites for regular scheduled maintenance of control, AV, lighting, sound and network equipment
Attending client sites to carry our unscheduled repairs or recalibrations
Support Technical Production and Technology teams in the setting up of proof of concept rigs, R&D and testing in the office.
Where required, join our Technical Production team on site to assist with projects
Maintain standards across all our projects by implementing our installation standards and quality management processes
Assist on delivery, testing and logistics of our shows and events
Travel to client sites Worldwide as required
Undergo training as required in technology, installation, health and safety and sustainability
Be responsible for the cataloguing, goods in/out and upkeep of our technical area in the office
Receive procured goods for installation projects, ensuring they are logged with the responsible person and stored safely prior to installation/commissioning
Be responsible for the maintenance and upkeep of ‘The Lighthouse’ AV systems and general repairs/maintenance.
Promote and engage with sustainable working practices in line with the Pixel Artworks Sustainability Manifesto/goals
QUALITIES
Customer focus, passion for technology and learning
Attention to detail and commitment to highstandards of work and conduct
Commitment to meeting project deadlines
A team player, seeking ways to support andassist team members
Willingness to travel and work flexible andunsocial hours as required to support projects
An ability to identify solutions and resourcesto overcome challenges.
A proactive mindset, always seeking outopportunities to contribute.
Organised and meticulous with paperwork/digitalfiling
Takes ownership of tasks and has personalconfidence
UK driving licence (nice to have)
Can work in office 5x days a week
Full UK Driving License
Happy to work at height (with suitable training)
KEY SKILLS
Construction / AV installation industryexperience
Electrical installation qualifications orexperiece
Customer service experience
Field servicing, repair and maintenanceexperience
Projection mapping & media servers
Professional audio or lighting experience
