Since 2005 we have pioneered the use of light & pixel technology to develop magical & measurable shared experiences for the world’s largest retailers, brands and entertainment venues. Our epic, immersive artworks offer the opportunity for physical and digital interaction together, creating unforgettable memories, and building long-lasting emotional connections with people.
Our headquarters are in London, and we operate globally, with a regional office in Dubai. We’re unique in how we bring together creative, technology and production under one roof. We’re a team of around 70 talented individuals who have built a fantastic community. We’re collaborative, passionate and social. What connects us all is that we love what we do!
Role summary
This is an exciting opportunity to work in a varied IT role in a creative, fast-moving studio. As our IT Support Engineer, you’ll be the friendly face and first point of contact for all things IT, helping to keep our people connected and our systems running smoothly. You’ll be the go-to problem solver for our team, helping fix issues, set people up for success, and ensure every system, device and network stays reliable, secure and efficient.
You’ll handle a mix of 1st and 2nd line support (with exposure to 3rd line), getting involved in everything from setting up new equipment and resolving issues, to supporting our cloud systems and improving the way we work. You’ll work closely with our IT Systems Administrator and wider team, learning on the job, developing your technical skills, and playing an important role in helping our studio run at its best. We’re looking for someone who loves helping others, thrives in a fast-paced creative environment, and enjoys finding simple solutions to technical problems.
Key responsibilities
• Be the first point of contact for IT support across the business troubleshooting hardware, software and access issues.
• Act as the custodian of the ticketing system, managing incoming tickets, proritising and resolving issues efficiently while keeping users informed at every step.
• Support and maintain our cloud systems (M365, G-Suite), network infrastructure, and Active Directory environment.
• Escalate more complex issues to the IT Systems Administrator, ensuring a smooth handover and documentation.
• Help maintain and improve server environment and ensure reliable backups and recovery processes are in place.
• Proactively monitor system health, network performance and data integrity, flagging and fixing issues before they become problems.
• Support hardware setup, upgrades, and asset tracking to keep our inventory up to date and in great shape.
• Maintain security practices across all systems from managing permissions and antivirus to GDPR compliance.
• Champion great communication and collaboration between IT and the wider team, helping raise overall IT confidence and literacy.
• Contribute ideas to improve systems, processes and workflows as we continue to evolve our tech stack and infrastructure.
Person specification
Required attributes
• Experience in an IT support role, ideally within a small or medium-sized business where you’ve worn a few hats.
• Solid working knowledge of Windows Server environments, M365, and general network troubleshooting.
• A calm and methodical approach to problem-solving, breaking down issues and seeing them through to resolution.
• Excellent communication skills with the ability to explain technical information simply.
• A customer first mindset. You genuinely enjoy helping people and improving their day-to-day experience.
• Awareness of GDPR and IT security principles.
Desirable attributes
• Certifications such as CompTIA A+, ITIL Foundation, or similar.
• You’ve supported creative studios or production environments.
If you’re excited about the opportunity and want to learn more, apply here! The deadline and start date are ‘the sooner, the better”!
